Holding Health Care Accountable
By Susan J. Wells
Earlier this year, technology giant Intel Corp. began an experiment in health care delivery at its largest semiconductor manufacturing facility in Rio Rancho, N.M.
Working directly with not-for-profit health system Presbyterian Healthcare Services in Albuquerque, N.M., the Santa Clara, Calif.-based company spent more than a year creating Connected Care, a custom health plan for its 3,500 Rio Rancho employees and their dependents. Under the arrangement, Presbyterian and Intel share financial risks and rewards if results fall short of or exceed the specific care, cost and performance targets they set.
Employees can choose from 11 medical practices managed by Presbyterian, including Intel's onsite clinic, or they can go out of network. All of the Presbyterian practices use team-oriented primary care to provide free preventive services and same-day, 24/7 access. They coordinate with regional medical "neighborhoods" of specialists and facilities if needed.